Prior to returning any component, EVA must be contacted and will provide specific instructions. EVA will contact the original manufacturer and coordinate warranty activities.
Any return on an electronic component normally stocked requires verification of proper operation and a new condition. Any refund may include deductions for additional shipping costs, any repair costs for damage, and/or a restocking charge depending on the “as received” condition of the returned component. The customer is responsible for proper shipping and insurance with any returned component.
Special orders cannot be returned unless in new condition and authorized by the original manufacturer. Returned components in an unused condition will be charged a restocking fee. This fee is 20% of the price.
Most EVA components have a one-year replacement warranty; Curtis controllers have a 2 year warranty; Quick Charge battery chargers have a 3 year warranty. These warranties do not cover damage due to improper installation, abuse, disassembly of the component, or damage to other components or assemblies. The manufacturer determines the extent of the warranty and its applicability.